Data Privacy Policy
We value your privacy at Solar Sky Collect
Information We Collect
If you reach out about corporate floral arrangements or gift services, we gather data you willingly supply. This includes your name, business name, email, phone, delivery addresses, and particular specifications for your floral requests. We also obtain payment details at checkout, though processing is securely handled by our payment partners.
For corporate customers, we might collect extra business information such as company registration data, preferred delivery timelines, and budget parameters to tailor our service to your needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Solar Sky Collect respects your privacy and never sells your personal data to others. We share information only as needed to render our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your information is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Critical data transfers are encrypted to safeguard information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to personnel who require it to deliver services.
Although we deploy robust security, no online transmission method is perfectly secure. We continually enhance our security practices to guard against evolving threats.
Your Privacy Rights
You hold significant rights over your personal data. In line with applicable laws, you may be entitled to view, update, erase, or limit how your data is used.
To exercise these rights, reach out to us using the contact details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: around seven years to satisfy tax and accounting needs
- Website analytics data: roughly two years and two months for improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can adjust cookie preferences in your browser. However, turning off some cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site may include links to external websites or services. This privacy policy covers only Solar Sky Collect and its site. We are not accountable for the privacy practices of non-affiliated sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When we implement substantial changes, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Solar Sky Collect Privacy Team
62 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within a week.